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New Items | Menthol Cigarettes | Non Filtered Cigarettes
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What happens after I place an order
Which credit cards are accepted?
Is it safe to pay credit card online?
How can I find out my order status?
What if I do not receive an order confirmation via e-mail?
Can I change the delivery address?
Are the cigarettes sold at Shopping-heaven.com first choice?
Why does Shopping-heaven.com sell brown filter Marlboro Lights instead of white filter cigarettes?
Is there any difference between the white filter and the brown filter Marlboro Lights?
Do you sell other brands of cigarettes in addition to those advertised at your site?
Will you be offering other brands in the future?
How long does it take to process my order?
How long does it take to deliver my order
Are the shipping time 2-6 weeks guaranteed?
What are the shipping rates?
If I make an order on Friday or Saturday, when my order will be sent?
Why have I received only part of my order?
Why can't you send me a single parcel containing more cartons?
Can I track my parcel by means of its number?
Is it legal to resell cigarettes ordered from Shopping-Heaven.com?
Is it legal to ship cigarettes and tobacco?
Once your order has been received by Shopping-Heaven.com, you will receive an e-mail confirming that your order is being processed. If placed from Sunday to Thursday your order will be shipped right on the next day after it is processed and checked. If placed on Friday or Saturday, your order will be processed on Monday. If there are any problems with your order, one of our customer service associates will contact you by email.
Shopping-Heaven.com accepts Visa credit cards. Please note if you want to order using your Visa credit card you should choose to pay via Processing System.
Do note that you do not pay us, but the credit card company's secure server, so your credit card number cannot be intercepted and your personal data is 100% secured. All the information that you provide during the shopping process is encrypted by our credit card company. Your credit card details are not available for us and used only to process your order online. The pages ensuring a level of safety, can be identified by means of a key which will appear in your Netscape Navigator or Internet Explorer padlock.
After you've placed your order at Shopping-Heaven.com you will be automatically notified by E-mail. Please, notice that we do not ship orders within 24 hours to give you a possibility to change or update your postal address and/or the order items. In such cases you must immediately send us an e-mail with your changes. Please enclose your order number when writing about changes in your order.
You will receive an order confirmation message via e-mail shortly after Shopping-Heaven.com receives your order. If you do not receive this message within one hour of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at firstname.lastname@example.org to ensure that your order is being processed.
We will be happy to change the delivery address as long as your order has not been shipped or is not on its way of being shipped. To request a change to your order's delivery address, please contact us at email@example.com.
The cigarettes sold at Shopping-heaven.com are fresh and of the highest quality available on the market.
The "white filter" cigarettes are made in the USA and destined exclusively to the US market. Philip Morris does not authorise the selling of these cigarettes outside the USA. The "brown filter" cigarettes are sold on the European market and can also be sold in the USA.
Yes. The first are made to match the taste of American smokers while the second are suited to European tastes. Philip Morris does not provide any other information on this matter. According to smokers (and suggestions), the "white filters" may be slightly stronger. There is only one way to find out. Try them!
Not currently. The only brands we sell are shown on the Home page.
Yes. The assortment and type of available brands and products will extend in time.
All cigarettes at our site are available to be shipped - that means we have them in stock and can provide them to you immediately. All orders will be dispatched within 2 days after payment confirmation. We will endeavour to ensure that your order is shipped promptly.
We use USPS to ship orders depending on amount of cartons you ordered. It provides quite fast and inexpensive delivery. In some cases you will have to pick up your parcel at the local post office. Usually it takes 2-4 weeks, the deadline is 6 weeks.
No. Air Mail delivery times can be affected by mailing problems in the destination state.
We have a very simple shipping and delivery price policy: Price of shipping and handling is $9,49 for any cigarettes.
Usually, your order is processed in 24 hours, maximum 72 hours. Orders received on Fridays and Saturdays are sent on the first working day following payment confirmation (Sundays and public holidays).
According to the mailing/customs regulations we can send a limited quantity of cartons per day and per address, due to that your order is split up into several parcels. The parcels are shipped on the same day but in rare cases they reach destination together. The time between the first and the last parcel delivery is in average 2 to 5 days.
Because it would be subject to duty since the width and value would not fall within the prescribed international parameters.
If you order 3 or more cartons, we can track the parcel. Just contact us and we'll tell you the results of tracking.
No. This is against the law in any country of the world.
Yes, it is absolutely legal if company sends tobacco products to customer for its personal use, and customer is of a legal age.
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